Refund policy

Refund & Return Policy

Because our branded products are created using a made-to-order manufacturing process, we maintain a strict No Returns or Exchanges policy for change-of-mind, color preferences, or sizing mistakes in most regions.

1. Damaged, Defective, or Incorrect Items (Worldwide)

If your order arrives damaged, defective, or misprinted, you are fully covered. Please contact us within 30 days of delivery at clevon@hartmade.shop with your order number and clear photos of the issue. You are not required to return the item — simply send us the photos and we will issue a free replacement or a full refund, including reimbursement of any return shipping costs if a return is requested. Refunds are processed within 5–7 business days of approval.

2. Statutory Right of Withdrawal (EU & UK Customers Only)

If you are a consumer residing in the European Union or the United Kingdom, you have a legal right to cancel and return your order for any reason within 14 days of receiving your items.

• To exercise this right, notify us at clevon@hartmade.shop before the 14-day window expires.
• Returned items must be unworn, unwashed, and in their original packaging.
• You'll also need your receipt or proof of purchase.
• Return Shipping: You are responsible for the direct cost of returning items. Please contact us first at clevon@hartmade.shop to receive return instructions and our designated return address before sending any items back.
• Refunds will be processed within 5–7 business days of receiving and inspecting the returned item.